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Bring your talent to the mix at Empire Merchants, a division of the Charmer Sunbelt Group, a world-class distributor of fine wines and spirits. Quality people are our best ingredient for success in this thriving, established industry. We are currently seeking a few exceptional people looking to grow their careers at a premier Distributor of Choice that serves more than 10,000 NY Metro area restaurants, hotels, clubs and retail outlets. In return, Empire Merchants can offer you the perfect combination of exceptional benefits and compensation, superior industry training on all levels along in a fun, high-energy environment. Want to look forward to Mondays?

We are currently seeking an extraordinary Call Center Manager with a passion for pleasing clients and ensuring the highest quality of service is exhibited. You are vital in keeping our company’s brand intact by each positive transaction. Using your expert interpersonal skills, you will interface with all departments as you supervise the daily activities of our customer care representatives. Specifically, you will oversee weekly payroll reports, manage call traffic, assist with hiring, assign work, handle training, develop progressive policies and procedures and monitor/coach reps on proper phone etiquette.


To qualify, we require minimum HS degree and minimum three years related customer service experience in a call center environment. Supervisory experience preferred. JDE User programs is a strong plus. Must have strong MS Office Suite skills along with good organizational, communication and judgment skills.

We look forward to hearing from you! Please email a resume to or fax 718-255-2666. We are an EOE m/f/d/v that values diversity!

Expires: 12/31/16
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